Terms of service

1. Seller and scope

These Terms of Service apply to every order placed on sava-bicycles.com and its national domains (the "Website"). The seller is SAVA Bicycles s.r.o., Nad Závěrkou 2434/7, Břevnov, 169 00 Prague 6, Czech Republic, company ID (IČO) 14090830, VAT ID CZ14090830, registered in the commercial register kept by the Municipal Court in Prague, file no. C 360449. Contact: info@sava-bicycles.com, support@sava-bicycles.com, phone +420 775 902 262. By placing an order you confirm that you have read these Terms and the Privacy Policy.

2. Orders and contract

Product pages are an invitation to order, not a binding offer. The contract is concluded when we confirm your order by e-mail. We may cancel an order in case of an obvious price or stock error, or if the product is no longer available, and we refund anything you have paid without delay.

3. Prices and payment

Prices shown on the Website are final prices for customers in the EU and include VAT. Shipping is shown separately and is paid by the customer (see section 4). Payment is made online at checkout, by credit or debit card, Apple Pay, Google Pay, Klarna and the other methods offered at checkout. We do not store your card details; payments are processed by our payment providers.

4. Delivery

Bikes are shipped by DHL to the address you give us, usually delivered about 95 % assembled in a SafeBox carton; final assembly is described in the assembly guide on the Website. We send a tracking code once the parcel leaves our warehouse. Shipping is not free of charge; the price depends on the country of delivery and is shown at checkout: EUR 20 (euro area and other EU countries), CZK 490 (Czech Republic), PLN 90 (Poland), SEK 249 (Sweden), DKK 150 (Denmark), RON 110 (Romania). For non-EU European countries we charge shipping and customs duties on top. We do not ship outside Europe or to Russia.

5. Right to withdraw and returns

As a consumer you have the statutory right to withdraw from the contract within 14 days of receiving the goods without giving a reason. We extend this period voluntarily to 60 days from delivery. To return a bike, contact us at the e-mail address above; we will tell you how to pack and ship it.

The bike must be unused, undamaged and returned in its original box.
The cost of return shipping is the same as the cost of delivery to your country (see section 4).
If the bike was used or damaged, we deduct the cost of restoring it to new condition, usually around 20 % of the bike's value.
We refund the purchase price, including the original delivery price, to the payment method you used, without undue delay and no later than 14 days after we receive the returned bike.

6. Warranty and liability for defects

We are liable for defects of the goods under the statutory rules of your country (at least 2 years for consumers in the EU). In addition, we give a lifetime warranty on frames, seatposts, cockpits and forks of SAVA bikes, provided the bike is registered with us and used as intended. The warranty does not cover normal wear (tyres, brake pads, chain, cables, grips), damage caused by accidents, improper use or modifications, or lack of maintenance. The detailed conditions are on the Warranty page of the Website. The warranty does not limit your statutory rights.

7. Complaints

If the bike has a defect, write to support@sava-bicycles.com with your order number, a description of the defect and photos. We will confirm receipt, tell you how to send the bike or the part, and resolve the complaint without undue delay, at the latest within 30 days, unless we agree on a longer period. Costs of a justified complaint, including transport, are borne by us.

8. Personal data

We process personal data only to handle your order, deliver the goods, communicate with you and fulfil legal duties. Details, including your rights, are in our Privacy Policy.

9. Out-of-court dispute resolution

If we cannot resolve a dispute together, a consumer may turn to the competent out-of-court body, in the Czech Republic the Czech Trade Inspection Authority (ČOI, www.coi.cz), or use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

10. Final provisions

These Terms are governed by the law of the Czech Republic; mandatory consumer protection rules of the country where you live remain unaffected. We may change these Terms; an order is governed by the version valid when it was placed. These Terms are effective from 4 November 2026.