Wysyłka i dostawa
What is the expected delivery time ?
We do our best to deliver your selected bike as soon as possible. The probable delivery time is always indicated when ordering. However, the delivery date may change depending on unexpected circumstances (public holidays, carrier problems, natural emergencies, etc.).
How much does it cost to deliver my bicycle?
Shipping is free within the EU. We will pay the shipping for you so that you can buy your bicycle at no extra cost.
What happens if I am out when delivery is attempted?
Our bikes are delivered by DPD. The driver should always inform you by SMS before the delivery of the package about the approximate delivery time within two hours. It is of course possible to contact the driver by phone and arrange another time or place for delivery.
When will the bicycle be delivered ?
Our carrier, DPD, delivers packages on working days between 9:00 and 15:00. Therefore, it is a good idea to choose a delivery address where you are during the day. Alternatively, where someone is able to take the parcel for you. The driver should always inform you by text message before the delivery of the parcel of the approximate delivery time within two hours. Of course, it is possible to contact the driver on his phone to arrange a different time or place of delivery.
How will I be informed of my order?
If you have successfully placed an order with us, we will inform you at various stages in the journey of your order. An email will be sent to you once your order has been successfully placed. We will also let you know once we have shipped the bike to you, along with the package number to track the shipment. You can track your orders in the "Order Tracking" section of our website
How will the bike arrive packaged?
To make the transport of your purchased bike to you as safe as possible, we pack each bike in a special box - the Sava safe box. This box is designed specifically for Sava and ensures maximum protection for the entire bike during transport. The Sava safe box is made of specially hard cardboard. Inside you will find cut-outs that reliably prevent any movements of the bike in the box. Only send your Sava bike in the Sava safe box.